Thornton Aviation Privacy Policy

Effective Date: May 1, 2025

Last Updated: May 1, 2025

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Privacy At-A-Glance

This Privacy Policy describes how Thornton Aviation ("we", "our", "us") collects, uses, and protects the personal data of prospects, clients, and visitors to our website https://www.thorntonaviation.com/ and other digital communication platforms. We value your trust and are committed to full transparency in our data practices — whether you’re requesting a quote, contacting support, or engaging with us in any way.

We comply with applicable privacy laws, including U.S. state-level data privacy laws, and the General Data Protection Regulation (GDPR) for individuals in the European Economic Area (EEA).

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1. Information We Collect

a) Information You Voluntarily Provide

- Name, email address, phone number, mailing address
- Aircraft details (make, model, engine type, maintenance history)
- Company name, title/role
- Payment or billing information (for customers)
- Communications sent to us via forms, phone, or email

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b) Information We Automatically Collect

- IP address, browser type, and device identifiers
- Operating system, referral URLs, visit duration, pages viewed
- Analytics data to improve website functionality

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2. How We Use Your Information

We process your personal data for the following purposes, under the lawful bases described by GDPR:

Purpose | Legal Basis
Responding to inquiries or quote requests | Legitimate interest
Providing professional services | Contract performance
Sending updates, documents, or reminders | Legitimate interest or consent
Website improvement and analytics | Legitimate interest
Marketing communications | Consent (where required)
Compliance with legal obligations | Legal obligation

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3. How We Share Your Information

We may share your information with trusted third parties only when necessary:
- Service providers (e.g., CRM platforms, payment processors, website hosts)
- Legal or regulatory authorities (when required by law)
- Business partners (for co-branded services with consent)
- Analytics and security providers

All third parties are bound by strict confidentiality and data protection agreements.

We do not sell your personal data to anyone — ever.

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4. International Transfers (GDPR Notice)

If you are located in the EEA or UK, your data may be transferred to the United States where Thornton Aviation is based. Where this occurs, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your personal data under GDPR.

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5. Data Retention

We retain your information only for as long as necessary:
- For inquiries and prospects: until you opt out or withdraw consent
- For active customers: as long as your warranty is active + 7 years (for legal/accounting purposes)
- For marketing: until you opt out or withdraw consent

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6. Your Rights (Under GDPR and Other Privacy Laws)

You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Delete your data (“right to be forgotten”)
- Restrict or object to certain uses of your data
- Withdraw consent at any time (if applicable)
- Lodge a complaint with a supervisory authority (if in the EU/EEA)

To exercise any of these rights, email us at maintenance@thorntonaviation.com

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7. Cookies & Tracking Technologies

We use cookies for essential functionality and to enhance user experience. You can disable cookies in your browser settings, but some parts of our Site may not function properly.
 

8. Data Security

We implement industry-standard technical, administrative, and physical safeguards to protect your data — including encryption, access controls, and secure data hosting.

However, no method of transmission is 100% secure, and we cannot guarantee absolute security.

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before submitting any personal data.

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10. Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect information from children. If we become aware of such data, we will delete it immediately.

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11. Policy Updates

We may revise this Privacy Policy from time to time. When we do, we will update the effective date and post the revised version on this page. If changes are material, we will provide additional notice (e.g., email or on-site notification).

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12. Contact Us

For questions about this policy or to exercise your rights, contact:

Thornton Aviation
Website: https://www.thorntonaviation.com/
Email: office@thorntonaviation.com

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